Eg99 Privacy Policy —
Your Data, Our Responsibility

1What Information We Collect

Under the eg99 privacy policy, we only collect information that is necessary to provide our services. Some data is collected when you register on eg99, make a transaction, or contact support.

Eg99 never stores your full bank card number, CVV, or PIN under any circumstances. Payment information is processed directly through the payment gateway.

2How We Use Your Information

Under the eg99 privacy policy, collected data is used solely for specified purposes. We never use your information for any other purpose without your consent.

• Account Management: To manage registration, login, password recovery, and account security.
• Service Delivery: To properly manage deposits, withdrawals, gameplay, and bonus distribution.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Customer Support: To resolve your questions, complaints, or requests quickly.
• Promotions: To send you relevant offers and bonuses based on your preferences (you may opt out at any time).
• Security: To detect and prevent suspicious activity.
• Service Improvement: To enhance your platform experience.

3How Long Data Is Retained

Under the eg99 privacy policy, we retain your data only for as long as necessary. All information is kept for the duration your account remains active.

• Active Account: All data is retained for as long as the account remains active.
• Closed Accounts: Certain data may be retained for up to 5 years after account closure due to legal compliance requirements.
• Transaction Information: Retained for up to 7 years in accordance with financial regulatory requirements.
• Communication Records: Support chats and emails are retained for up to 3 years.
• Technical Logs: Retained for up to 1 year for security purposes.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

4Who Data Is Shared With

Eg99 does not sell your personal information. However, we may share limited data with select trusted partners as needed to deliver our services properly.

• Payment Provider: Payment gateways including bKash, Nagad, Rocket, and others receive the necessary information to process your transactions.
• Game Provider: Third-party game companies receive only the data necessary to manage gaming sessions.
• Legal Authorities: Information may be disclosed in response to valid legal orders or requests from regulatory authorities.
• Anti-Fraud System: Certain information may be shared with fraud prevention verification service providers.

5Cookie Policy

The eg99 website uses cookies and similar technologies to enhance your browsing experience. These cookies remember your preferences and ensure the site functions correctly.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language preference and other settings.
• Analytics Cookies: Helps us understand how the site is used without directly identifying you.
• Marketing Cookies: Used to show relevant ads. You can disable this in your browser settings.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some site features.

6Your Rights

The eg99 privacy policy gives you full control over your personal information. You have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can receive your data in a structured, portable format.
• Right to Object: You may object to your information being used for marketing purposes.

7Children's Privacy

Eg99 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• If we discover that a minor's data has been collected inadvertently, it will be deleted immediately and the account will be closed.
• If a parent or guardian believes their child has registered on eg99, please contact our support team immediately.

8Third-Party Services

Third-party games and services may be integrated into the eg99 platform. These services have their own privacy policies, and eg99 is not responsible for how they process your data.

• Game Provider: Evolution Gaming, Pragmatic Play, PG Soft, and other providers operate their games on their own servers.
• Live Casino: Live game streaming providers may collect data from your gaming sessions.
• Analytics Tools: Analytics platforms are used to monitor site performance.

We always ensure that our third-party partners comply with international data protection standards. However, you should read their own privacy policies before using their websites or services.

9Security Measures

Eg99 uses the latest technology to protect your data. Our security infrastructure is continuously improved and monitored.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: Servers and networks are monitored around the clock.
• Regular Penetration Testing: Third-party security experts conduct regular vulnerability assessments.
• Data Backup: Data is regularly backed up to prevent loss.
• Access Control: Only authorized personnel have access to specific data.

10Policy Changes

Eg99 may update this privacy policy from time to time. Changes may occur due to legal requirements, the introduction of new services, or advances in technology.

• You will be notified at your registered email address before any significant changes take effect.
• The date of any changes will always be noted at the top of this page.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

We recommend reviewing this privacy policy regularly to stay informed about the latest updates.

11Get in Touch

For any questions, complaints, or requests regarding our Privacy Policy, please contact eg99's Data Protection team.

• Email: [email protected]
• Support: Platform live chat support (available 24/7)
• Response Time: Up to 3 business days