Gaming is more than the thrill of winning — it should be a fun and controlled experience. eg99 believes responsible gaming is every player's right. We are committed to giving you the protection and tools you need.
Eg99 maintains robust tools and policies to keep every player safe.
Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and a 24-hour waiting period applies before any increase.
Decide in advance how long you will play. eg99's session timer will alert you when your set time is up. Taking timely breaks is the first step toward responsible gaming.
If you need a short break, temporarily close your account for anywhere from 24 hours to 30 days. You will not be able to log in during this period, but the account will reactivate automatically once the break ends.
If you need a longer break, activate self-exclusion for anywhere between 6 months and 5 years. During this period, you will not receive any promotional emails or communications, and your account will be fully suspended.
Registering at eg99 requires age verification via National ID or passport. Account creation is not permitted for anyone under 18 under any circumstances.
If you feel like gaming is getting out of hand, our support team is always here. Reach out via live chat or email — no judgment, just help.
Online gaming is more than a chance to win — it is a form of entertainment. Responsible gaming at eg99 means enjoying games in a way that stays fun without affecting other areas of your life. If gaming starts causing financial stress, relationship strain, or mental anxiety, it has crossed the line from entertainment to a problem.
Eg99 encourages every player to practice responsible gaming. On our platform, you are in full control of your gaming experience — from deposit limits to self-exclusion, all tools are available free of charge.
Globally, roughly 3 to 5 out of every 100 players experience problematic gaming behaviour at some point. But with awareness and the right tools, this risk can be significantly reduced. Use eg99's responsible gaming features to keep your experience fun and in control.
If you notice these signs in yourself, it is not a sign of weakness — it is a sign of self-awareness. Seeking help takes courage. Reach out to eg99's support team or a professional counselor.
Gaming should always be for entertainment. If you start seeing it as a source of income or keep playing to chase lost money, stop now and seek help.
If most of your answers are "Yes" — you are enjoying gaming responsibly. If most answers are "No" — please do not hesitate to seek help.
Log in to eg99 with your username and password.
Click on your avatar or name in the top right corner.
Click on the "Responsible Gaming" option.
Set whichever you need — deposit limit, session time, cooldown, or self-exclusion.
Save Changes — takes effect immediately.
| Features | Time Limit | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly | Active |
| Session Time | Hourly | Active |
| Cooldown | 1–30 Days | Active |
| Self-Exclusion | 6 Months–5 Years | Active |
| Bet Limit | Per Round | Active |
| Reality Check | Custom | Active |
| Bonus Opt-Out | Permanent | Optional |
Eg99 strictly enforces an 18+ policy. During registration, every user must verify their age with a National ID, passport, or birth certificate. Withdrawals are blocked until verification is complete.
Eg99 lets you set deposit, wagering, and loss limits. You decide the maximum amount in BDT you want to spend daily, weekly, or monthly.
Self-exclusion is the most powerful responsible gaming tool available. Once activated, it cannot be cancelled before the set period expires, and you will not receive any promotional communications.
Eg99's Reality Check feature reminds you at set intervals how long you have been playing and how much BDT you have spent, so you can decide whether to continue.
You do not have to face gaming problems alone. eg99's support team and professional organizations are always ready to help.
Our live chat support is available 24 hours a day, 7 days a week. Get instant help whenever you need it.
Free counselling is available from the National Institute of Mental Health (NIMH) under the Government of Bangladesh.
National Institute of Mental Health, Dhaka
Volunteer counsellors at Kaan Pete Roi are available to help during mental health crises.
Kaan Pete Roi: 01779-554391