Eg99 Terms and Conditions – Please read before use

1General Provisions

These Terms and Conditions apply to the eg99 platform (https://eg99.xyz) and all services operating under it. By creating an account, playing games, or using any service on eg99, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions.

Eg99 operates as a fully licensed online gaming platform. Our goal is to provide every player with a safe, transparent, and enjoyable gaming environment. These Terms and Conditions form a legally binding agreement between you and eg99.

All eg99 services are designed with Bangladeshi players in mind. Even so, reading and following these Terms and Conditions is essential for every user, as they define both your rights and your responsibilities.

2Account Register

To register an account on eg99, you must provide accurate and complete information. eg99 reserves the right to terminate any account found to contain false or misleading details at the time of registration.

• Each individual may only One Account Per Person can be created.
• Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• You must provide your full name, date of birth, phone number, and email address when registering.
• Eg99 may request proof of identity or address at any time for verification purposes.
• By completing registration, you are considered to have agreed to all of eg99's terms and conditions.

If multiple accounts are detected, eg99 may close all of them without prior notice and forfeit all bonuses and winnings associated with those accounts.

3Age Restriction

Minimum age requirement to use the eg99 online gaming platform 18 Years. No one under the age of 18 is permitted to open an account or play on this platform.

Eg99 may request a national ID or birth certificate at any time to verify age. Failure to prove age, or registration with a false age, will result in immediate account closure and forfeiture of all balances and winnings.

4Account Security

You are solely responsible for the security of your eg99 account. Always keep your password private and never share it with anyone. eg99 will never ask for your password by phone or message.

• Use a strong password — combine letters, numbers, and special characters.
• Enable two-factor authentication (2FA) on your account.
• It is advisable not to log in to your account over public Wi-Fi.
• If you notice any suspicious activity on your account, contact eg99 support immediately.
• You are responsible for all activity carried out on your account.

Allowing anyone else to use your account is strictly prohibited. If such activity is detected, eg99 reserves the right to suspend the account.

5Deposit Policy

Deposits on eg99 can be made via bKash, Nagad, and Rocket. The following rules apply to all deposits:

• Deposits must be made from a payment account registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• Once a deposit is successful, it will be credited to your eg99 wallet instantly.
• If your deposit doesn't reflect for any reason, please contact support with a screenshot.

6Withdrawal Policy

Certain conditions must be met before withdrawing winnings from eg99. The withdrawal process under eg99's Terms and Conditions is outlined below:

• Account verification (KYC) must be completed before a withdrawal can be processed.
• Withdrawals must be made to the same payment method used for the original deposit.
• Minimum withdrawal amount is BDT 500.
• To withdraw bonus funds, the applicable wagering requirement must be fulfilled.
• Eg99 may temporarily place a hold on withdrawal requests in cases of suspicious activity.
• Withdrawals are typically processed within 1–3 business days.

7Bonus & Promotion Terms

Eg99 regularly offers a variety of bonuses and promotions. Each offer carries its own terms, which are detailed on the respective offer page. The general bonus policies under eg99's Terms and Conditions are as follows:

• Each bonus has a specific Wagering Requirement (Rollover) which must be met before the bonus can be withdrawn.
• The welcome bonus is available to new members once only.
• Bonuses must be claimed within a specified time frame; any unclaimed bonus will expire and be cancelled.
• Bonus balance and real balance are tracked separately.
• Claiming the same offer more than once is not permitted.
• Eg99 reserves the right to modify or cancel any bonus offer at any time.

8Gaming Rules

All games on the eg99 platform are operated by third-party software providers and are subject to their respective rules. Game outcomes are determined by a certified independent RNG (Random Number Generator).

• Eg99 is not liable for disconnections during gameplay; however, every effort will be made to restore the game session.
• If a technical error is detected in a game result, eg99 reserves the right to void that round.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, the odds set at the time of placing a bet shall apply.
• Exploiting any bug or glitch in the game software is strictly prohibited.

9Prohibited Activities

The following activities are strictly prohibited on the eg99 platform. Any violation of these terms and conditions will result in strict action:

• Fraud: Any form of fraudulent activity, including hacking, phishing, or software manipulation.
• Money Laundering: Attempting to launder illicit funds through eg99.
• Multiple Accounts: Opening or operating more than one account under the same person's name.
• Bot Usage: Using automated software or bots to play games.
• Collusion: Colluding with other players to gain an unfair advantage.
• Chargeback: Filing a false dispute with a payment provider after making a deposit.

10Responsible Gaming

Eg99 believes gaming is a form of entertainment, not a source of income. We want every player to enjoy gaming safely and responsibly. As part of these Terms and Conditions, responsible gaming is our highest priority.

• Players themselves Daily, Weekly, or Monthly Deposit Limit can be set.
• If needed Self-Exclusion Can be enabled — for a set period or permanently.
• If you're experiencing gaming issues, please contact eg99 support.
• Use parental control tools to prevent minors from accessing gaming content.

For more details, please visit our Responsible Gaming Page visit.

11Privacy Policy

Eg99 treats the privacy of your personal information with the utmost seriousness. Any information you provide is used solely for delivering services, verifying identity, and meeting legal obligations.

• Your personal information will never be sold to third parties.
• Information will not be disclosed to authorities without a legal obligation to do so.
• All data is stored in encrypted form.

For more details, visit our Privacy Policy read.

12Limitation of Liability

Eg99 is committed to delivering the highest standard of service; however, eg99's liability is limited in certain situations:

• Eg99 is not responsible for game session interruptions caused by internet connectivity issues or technical failures.
• Eg99 is not responsible for transaction delays caused by issues on the part of third-party payment providers.
• Eg99 will not be held liable for service disruptions caused by force majeure events.
• Eg99 will not be held responsible for any account damage resulting from a player's own negligence.

13Account Closure & Suspension

Eg99 reserves the right to suspend or permanently close an account under the following circumstances:

• Violating any provision of these Terms and Conditions.
• Registering with false information.
• If suspicious or fraudulent activity is detected.
• When required by legal or regulatory authorities.

Players may request account closure at any time. Any valid balance will be available for withdrawal before the account is closed, however any bonus balance will be forfeited.

14Dispute Resolution

If you have a complaint, please reach out to the eg99 support team first. We make every effort to resolve issues quickly and fairly.

• An initial response will be provided within 5 business days of receiving a complaint.
• Complex matters may take up to 30 days to resolve.
• If you are not satisfied with eg99's decision, you may appeal to an independent regulatory authority.
• For the resolution of any disputes, eg99's recorded transaction data shall be considered the authoritative source.

15Right to Modify Terms

Eg99 reserves the right to amend these Terms and Conditions, in whole or in part, at any time. For significant changes, users will be given at least 7 days' notice wherever possible.

Continuing to use the platform after updated terms are published on the website constitutes acceptance of the new terms. We recommend reviewing this page regularly.